Transparency is core to our business. Below you will find our legal information, terms of service, and privacy policy.
ODYSSEE
EURL (Single-Member Limited Liability Company)
SIREN: 938 322 575
SIRET (registered office): 938 322 575 00029
RCS: 938 322 575 R.C.S. Nantes
Share capital: €1,000.00
EU VAT number: FR92938322575
Publication Director: Guénolé Delanoë
4 RUE DE JEMMAPES
44000 NANTES
FRANCE
Email: contact@myremotemac.com
Support: support@myremotemac.com
Website hosted by Netlify, Inc. — 512 2nd Street, Suite 200, San Francisco, CA 94107, USA (www.netlify.com).
Mac server infrastructure hosted by ODYSSEE in its own datacenter — Nantes, France.
Last updated: July 29, 2026
These General Terms and Conditions of Service (hereinafter "GTCS") govern all contractual relationships between ODYSSEE, a French EURL (single-member limited liability company) with a share capital of €1,000, registered with the Nantes Trade and Companies Registry under number 938 322 575 (hereinafter "the Provider"), and any natural or legal person (hereinafter "the Client") subscribing to the dedicated Mac server rental service via the My Remote Mac platform. Any subscription to the service implies full and unreserved acceptance of these GTCS.
The Provider supplies remote access to dedicated Apple hardware (Mac Mini, Mac Pro, Mac Studio) hosted in a secure datacenter. The Client subscribes to a computing environment rental service only: the hardware and all equipment made available remain at all times the sole and exclusive property of the Provider (or of its own lessors). The Client acquires no ownership right, no right in rem and no security interest of any kind over the hardware, and shall not pledge it, grant any lien over it, sublease it, or make it available to third parties without the Provider's prior written consent. The service includes:
The Client has no right of physical access to the datacenter or to the hardware. Any resale or provision of the service to third parties requires a separate written reseller agreement with the Provider.
The contract is entered into for the duration of the subscription plan chosen by the Client (monthly or annual). It is automatically renewed at each term for an identical period, unless terminated by either party under the conditions set out in Article 14. The Client may cancel upcoming renewals at any time, free of charge, directly from their dashboard. For annual plans, the Provider sends the Client a renewal reminder by email before each renewal date. Clients qualifying as consumers additionally benefit from the provisions of Articles L215-1 et seq. of the French Consumer Code regarding tacitly renewed service contracts.
The Client is solely responsible for the confidentiality and security of their login credentials (SSH keys, passwords, API tokens). The Provider shall not be held liable for any loss, damage, or unauthorized use resulting from the Client's failure to protect their access credentials. The Client agrees to notify the Provider immediately of any unauthorized use of their account.
The Client agrees to use the service in compliance with all applicable laws and regulations, Apple's macOS End-User License Agreement (EULA), and these GTCS. The following activities are strictly prohibited:
Failure to comply with this policy may result in the measures provided for in Article 7, up to and including permanent deletion of the instance and termination of the contract, without compensation or refund.
Pricing: Prices are listed in US dollars ($), exclusive of tax. Applicable VAT is charged at the rate in force on the date of invoicing. Full pricing details are available on the "Pricing" page of the website.
Payment: Payment is due in advance (prepaid) for the subscribed period. Payments are processed by the payment service provider Stripe. Each service period is conditional upon actual collection of the corresponding payment.
Price changes: The Provider reserves the right to modify its prices at any time. Any price change will be notified to the Client by email at least thirty (30) calendar days before it takes effect. If the Client does not accept the new pricing, they may cancel their subscription before the effective date of the change, without penalty. Failure to cancel within this period shall constitute acceptance of the new prices.
Payment failure, instance deletion and hardware reassignment: If the initial payment fails, the instance is not provisioned and the order is cancelled. If a renewal payment fails, the Provider immediately notifies the Client by email and requests payment. If payment is not regularised within twenty-four (24) hours of that notification, the instance is permanently deleted and the hardware is reassigned. All data stored on the instance is permanently destroyed upon deletion, cannot be recovered, and the Provider retains no copy of it. Where the Client has subscribed to a backup option, the associated backups are retained for seven (7) days from instance deletion, after which they are permanently deleted. The Client acknowledges having been expressly informed of this deletion mechanism and accepts that it is their sole responsibility to maintain up-to-date external backups of their data at all times.
In the following cases, the Provider will notify the Client by email, stating the grounds and the corrective measures required:
If the situation is not remedied within twenty-four (24) hours of that notification, the instance is permanently deleted and the hardware reassigned, under the same data-destruction conditions as those set out in Article 6. Where immediate action is required to protect the infrastructure, third parties, or to comply with an order from a competent authority, the Provider may restrict or disconnect access to the instance without prior notice, for the time strictly necessary; the notification and the twenty-four (24) hour period then run from that restriction. Deletion under this article constitutes termination for breach within the meaning of Article 14 and gives rise to no refund or compensation.
The Provider commits to providing network and power availability of 99.9% on a monthly basis (excluding scheduled maintenance). In the event of unscheduled downtime exceeding this threshold, the Client may request a service credit of 5% of their monthly subscription amount per hour of downtime, capped at 50% of the monthly amount.
Exclusions: scheduled maintenance (notified at least 48 hours in advance), force majeure events (Article 13), malfunctions attributable to the Client's software configuration or to a third party.
Provider's property: The Provider retains all intellectual property rights over its infrastructure, dashboard, APIs, and all proprietary software used to deliver the service. The subscription does not confer any intellectual property rights to the Client over these elements.
Client data: The Client retains full and complete ownership of all data, source code, applications, and files stored on the rented server. The Provider claims no ownership over Client data and shall not access it, except where technically necessary for service maintenance or upon the Client's instructions.
Each party undertakes to treat as confidential all technical, commercial, or financial information exchanged in the course of performing the contract. This confidentiality obligation shall remain in force for the entire duration of the contract and for a period of two (2) years following its termination, regardless of the cause. It shall not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed pursuant to a legal or regulatory obligation.
The Provider reserves the right to use subcontractors for the performance of certain services (including payment processing via Stripe, messaging services, or datacenter colocation services). The Provider remains solely responsible to the Client for the proper performance of obligations under these GTCS and ensures that its subcontractors comply with security and confidentiality standards at least equivalent to those set out in this contract.
To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, or consequential damages suffered by the Client, including but not limited to: data loss, loss of revenue, loss of profits, damage to brand image, or loss of customers.
In any event, the Provider's total aggregate liability, for all causes combined, under this contract is capped at the total amount actually paid by the Client during the twelve (12) months preceding the event giving rise to the liability.
The exclusions and the cap above shall not apply: (i) in the event of wilful misconduct or gross negligence of the Provider; (ii) to death or personal injury; (iii) where they would deprive an essential obligation of the contract of its substance; or (iv) to the extent prohibited by mandatory applicable law. If the Client is a consumer, nothing in this article limits or excludes the Provider's liability where such limitation or exclusion is prohibited by mandatory consumer-protection law.
Neither party shall be held liable for non-performance or delay in performance of its contractual obligations if such non-performance or delay results from a force majeure event within the meaning of Article 1218 of the French Civil Code. Events considered as force majeure include, but are not limited to: natural disasters, fires, floods, power grid or telecommunications failures beyond the Provider's control, pandemics, government or regulatory decisions, wars, acts of terrorism, and large-scale cyberattacks.
The party invoking force majeure must notify the other party as soon as possible and take all reasonable measures to mitigate its effects. If the force majeure event persists for more than sixty (60) days, either party may terminate the contract by written notice, without compensation.
The Client may cancel their subscription at any time via their dashboard. Termination takes effect at the end of the current subscription period; no pro-rata refund will be issued for the remaining period, without prejudice to the withdrawal right of consumers (Article 17). At the effective end date, the instance is permanently deleted and all data stored on it is destroyed under the conditions set out in Article 6. The Client is solely responsible for exporting their data before the effective end date.
The Provider may terminate the contract as of right in the event of a serious breach by the Client of their obligations under these GTCS, under the notification and time-limit conditions set out in Articles 6 and 7, including but not limited to: violation of the acceptable use policy (Article 5), proven fraud, or failure to remedy within the notified period. Deletion of the instance under Articles 6 or 7 entails the permanent destruction of all data stored on it, as set out in those articles.
The Client may not assign, transfer, or delegate all or part of their rights or obligations under this contract to a third party without the prior written consent of the Provider. The Provider reserves the right to assign this contract to any affiliated company or successor in the context of a merger, acquisition, or business transfer, provided that the assignee assumes the obligations arising from these GTCS.
These GTCS are governed by French law. In the event of a dispute relating to the interpretation, validity, or performance of these terms, the parties agree to seek an amicable solution within thirty (30) days. Failing amicable resolution, disputes with Clients acting in a professional capacity shall be submitted to the exclusive jurisdiction of the Commercial Court of Nantes (France). If the Client is a consumer, they may bring proceedings before the courts of the Provider's registered office or before the courts of their own place of residence, and they retain the benefit of any mandatory protective provisions of the law of their country of habitual residence: nothing in these GTCS deprives the consumer of such protections.
If the Client is a consumer within the meaning of the French Consumer Code (or of any equivalent mandatory legislation applicable at their place of residence), they have a period of fourteen (14) days from subscription to withdraw from the contract without giving any reason (Articles L221-18 et seq. of the French Consumer Code). As provisioning of the instance begins immediately upon subscription, the Client expressly requests immediate performance of the service and acknowledges that, in the event of withdrawal, they remain liable for an amount corresponding to the service actually provided up to the communication of their decision to withdraw (Article L221-25). The right of withdrawal may be exercised by email to contact@myremotemac.com or by using the model form below.
Model withdrawal form — To ODYSSEE, 4 rue de Jemmapes, 44000 Nantes, France (contact@myremotemac.com): "I hereby notify my withdrawal from the contract for the provision of the following service: [subscription reference], ordered on [date]. Consumer name: [—] Address: [—] Date: [—] Signature (only if this form is notified on paper)."
In accordance with Regulation (EU) 2022/2065 (Digital Services Act), any person or entity may notify the Provider of content hosted through the service that they consider illegal by writing to abuse@myremotemac.com, including: a sufficiently substantiated explanation of why the content is considered illegal, its exact location (URL, IP address or instance identifier), their name and email address (except for certain offences where anonymity is permitted), and a statement of good faith. This address is also the Provider's single point of contact for recipients of the service and for Member State authorities, the European Commission and the European Board for Digital Services. Notifications are processed in a timely, diligent, non-arbitrary and objective manner, and the Provider notifies its reasoned decision to the notifier and, where applicable, to the Client concerned.
The Provider may amend these GTCS at any time. Clients will be informed by email at least thirty (30) calendar days before the new version takes effect. A Client who does not accept the amended GTCS may terminate their subscription before the effective date, free of charge; continued use of the service after that date constitutes acceptance of the amended GTCS. Amendments shall not deprive consumers of any mandatory rights.
Severability: if any provision of these GTCS is held invalid or unenforceable, the remaining provisions shall remain in full force. No waiver: the failure of a party to enforce any provision shall not constitute a waiver of it. Indemnification: the Client shall indemnify and hold the Provider harmless against any third-party claim arising from the Client's use of the service or from content stored or distributed by the Client, except where caused by the Provider's own fault. Entire agreement: these GTCS, together with the order and any specific terms accepted by the Client, constitute the entire agreement between the parties. Languages: these GTCS are made available in several languages for convenience; in the event of any discrepancy, the French version shall prevail to the extent permitted by mandatory law. Survival: Articles 9, 10, 12 and 16 survive termination of the contract.
In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, ODYSSEE is committed to protecting the privacy of its users.
We only collect data strictly necessary for the performance of the contract and the provision of the service:
Your data is used exclusively for managing your subscription, billing, technical support, and continuous service improvement. We do not sell, rent, or share your personal data with third parties for commercial purposes.
We use Stripe for payment processing, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and its privacy policy at: https://stripe.com/privacy.
Under the GDPR, you have the right to access, rectify, erase, restrict processing, port, and object to the processing of your personal data. To exercise these rights, please contact our Data Protection Officer (DPO) at: privacy@myremotemac.com. You also have the right to lodge a complaint with the CNIL (French National Data Protection Authority).