Legal & Compliance

02 General Terms and Conditions of Sale (SaaS)

Last updated: February 24, 2026

Article 1 — Purpose and Scope

These General Terms and Conditions of Sale (hereinafter "GTCS") govern all contractual relationships between ODYSSEE, a French EURL (single-member limited liability company) with a share capital of €1,000, registered with the Nantes Trade and Companies Registry under number 938 322 575 (hereinafter "the Provider"), and any natural or legal person (hereinafter "the Client") subscribing to the Mac server rental SaaS service via the My Remote Mac platform. Any subscription to the service implies full and unreserved acceptance of these GTCS.

Article 2 — Description of Services

The Provider supplies remote access to dedicated Apple hardware (Mac Mini, Mac Pro, Mac Studio) hosted in a secure datacenter. The Client acknowledges that they are subscribing to a computing environment rental service and do not acquire any ownership rights over the hardware. The service includes:

• Exclusive access to a physical machine via SSH, VNC, or any other protocol made available.
• Power supply, air conditioning, and network connectivity (IPv4/IPv6).
• Hardware maintenance and equipment replacement in case of failure.

Article 3 — Contract Duration

The contract is entered into for the duration of the subscription plan chosen by the Client (monthly or annual). It is automatically renewed at each term for an identical period, unless terminated by either party under the conditions set out in Article 14.

Article 4 — Account and Security

The Client is solely responsible for the confidentiality and security of their login credentials (SSH keys, passwords, API tokens). The Provider shall not be held liable for any loss, damage, or unauthorized use resulting from the Client's failure to protect their access credentials. The Client agrees to notify the Provider immediately of any unauthorized use of their account.

Article 5 — Acceptable Use Policy

The Client agrees to use the service in compliance with all applicable laws and regulations, Apple's macOS End-User License Agreement (EULA), and these GTCS. The following activities are strictly prohibited:

• Hosting, storing, or distributing illegal content (copyright infringement, hate content, malware, etc.).
• Network abuse: DDoS attacks, port scanning, mass unsolicited emails (spam), exploitation of security vulnerabilities on third-party systems.
• Cryptocurrency mining in any form, unless prior written authorization has been obtained from the Provider.
• Setting up VPN nodes, open proxies, or any network relay service intended to mask the origin of traffic or circumvent legal restrictions.
• Any fraudulent activity or unreasonable use of the service, including excessive use of hardware resources to the detriment of the infrastructure or other users.

Failure to comply with this policy may result in immediate service suspension in accordance with Article 7, followed by automatic contract termination without compensation or refund.

Article 6 — Financial Terms

Pricing: Prices are listed in euros (€) or US dollars ($), exclusive of tax. Applicable VAT is charged at the rate in force on the date of invoicing. Full pricing details are available on the "Pricing" page of the website.

Payment: Payment is due in advance (prepaid) for the subscribed period. Payments are processed by the payment service provider Stripe. In the event of payment failure, a grace period of three (3) calendar days is granted before service suspension. After this period, the Provider reserves the right to suspend access to the service in accordance with Article 7.

Price changes: The Provider reserves the right to modify its prices at any time. Any price change will be notified to the Client by email at least thirty (30) calendar days before it takes effect. If the Client does not accept the new pricing, they may cancel their subscription before the effective date of the change, without penalty. Failure to cancel within this period shall constitute acceptance of the new prices.

Payment failure and instance deletion: In the event of a payment failure upon subscription (including at the end of a free trial period) or upon subscription renewal, the affected instance (server) will be deleted one (1) hour after the payment failure is recorded. Any backups associated with the instance, if they exist, will be retained for seven (7) days from the date of instance deletion, after which they will be permanently deleted. The Client is solely responsible for backing up their data before these deadlines expire.

Article 7 — Service Suspension

The Provider reserves the right to suspend access to the service, without prior notice and without compensation, in the following cases:

• Payment default upon expiry of the grace period set out in Article 6.
• Violation of the acceptable use policy defined in Article 5.
• Suspected fraud, illegal activity, or use that threatens the security or integrity of the infrastructure.
• Request from a competent judicial or administrative authority.

Suspension does not constitute termination of the contract. The Provider will inform the Client of the reasons for the suspension and the corrective measures expected. If the situation is not remedied within fifteen (15) days following notification of the suspension, the Provider may proceed with contract termination in accordance with Article 14.

Article 8 — Service Level Agreement (SLA)

The Provider commits to providing network and power availability of 99.9% on a monthly basis (excluding scheduled maintenance). In the event of unscheduled downtime exceeding this threshold, the Client may request a service credit of 5% of their monthly subscription amount per hour of downtime, capped at 50% of the monthly amount.

Exclusions: scheduled maintenance (notified at least 48 hours in advance), force majeure events (Article 13), malfunctions attributable to the Client's software configuration or to a third party.

Article 9 — Intellectual Property and Data

Provider's property: The Provider retains all intellectual property rights over its infrastructure, dashboard, APIs, and all proprietary software used to deliver the service. The subscription does not confer any intellectual property rights to the Client over these elements.

Client data: The Client retains full and complete ownership of all data, source code, applications, and files stored on the rented server. The Provider claims no ownership over Client data and shall not access it, except where technically necessary for service maintenance or upon the Client's instructions.

Article 10 — Confidentiality

Each party undertakes to treat as confidential all technical, commercial, or financial information exchanged in the course of performing the contract. This confidentiality obligation shall remain in force for the entire duration of the contract and for a period of two (2) years following its termination, regardless of the cause. It shall not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed pursuant to a legal or regulatory obligation.

Article 11 — Subcontracting

The Provider reserves the right to use subcontractors for the performance of certain services (including payment processing via Stripe, messaging services, or datacenter colocation services). The Provider remains solely responsible to the Client for the proper performance of obligations under these GTCS and ensures that its subcontractors comply with security and confidentiality standards at least equivalent to those set out in this contract.

Article 12 — Limitation of Liability

To the maximum extent permitted by law, the Provider shall not be liable for any indirect, incidental, or consequential damages suffered by the Client, including but not limited to: data loss, loss of revenue, loss of profits, damage to brand image, or loss of customers.

In any event, the Provider's total aggregate liability, for all causes combined, under this contract is capped at the total amount actually paid by the Client during the twelve (12) months preceding the event giving rise to the liability.

Article 13 — Force Majeure

Neither party shall be held liable for non-performance or delay in performance of its contractual obligations if such non-performance or delay results from a force majeure event within the meaning of Article 1218 of the French Civil Code. Events considered as force majeure include, but are not limited to: natural disasters, fires, floods, power grid or telecommunications failures beyond the Provider's control, pandemics, government or regulatory decisions, wars, acts of terrorism, and large-scale cyberattacks.

The party invoking force majeure must notify the other party as soon as possible and take all reasonable measures to mitigate its effects. If the force majeure event persists for more than sixty (60) days, either party may terminate the contract by written notice, without compensation.

Article 14 — Termination

The Client may cancel their subscription at any time via their dashboard. Termination takes effect at the end of the current subscription period. No pro-rata refund will be issued for the remaining period.

The Provider may terminate the contract as of right, without notice or compensation, in the event of a serious breach by the Client of their obligations under these GTCS, including but not limited to: violation of the acceptable use policy (Article 5), proven fraud, or failure to remedy a suspension within the period provided in Article 7. The Provider will send the Client a termination notice by email. Client data will be retained for fifteen (15) days following termination, after which it will be permanently deleted.

Article 15 — Assignment

The Client may not assign, transfer, or delegate all or part of their rights or obligations under this contract to a third party without the prior written consent of the Provider. The Provider reserves the right to assign this contract to any affiliated company or successor in the context of a merger, acquisition, or business transfer, provided that the assignee assumes the obligations arising from these GTCS.

Article 16 — Governing Law and Jurisdiction

These GTCS are governed by French law. In the event of a dispute relating to the interpretation, validity, or performance of these terms, the parties agree to seek an amicable solution within thirty (30) days. Failing amicable resolution, the dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of Nantes (France).

03 Privacy Policy (GDPR)

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, ODYSSEE is committed to protecting the privacy of its users.

Data Collected

We only collect data strictly necessary for the performance of the contract and the provision of the service:

• Identification data: surname, first name, company name, postal address.
• Contact details: email address, phone number.
• Payment data: processed securely by our payment provider Stripe (the Provider does not store any bank card data).
• Connection logs: IP addresses and timestamps, retained for security and audit purposes.

Data Usage

Your data is used exclusively for managing your subscription, billing, technical support, and continuous service improvement. We do not sell, rent, or share your personal data with third parties for commercial purposes.

Payment Services — Stripe

We use Stripe for payment processing, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and its privacy policy at: https://stripe.com/privacy.

Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict processing, port, and object to the processing of your personal data. To exercise these rights, please contact our Data Protection Officer (DPO) at: privacy@myremotemac.com. You also have the right to lodge a complaint with the CNIL (French National Data Protection Authority).